Optus launches Call Translate: turning two languages into one conversation

Today, Optus has opened up Call Translate, which translates calls between different language speakers in real time on a standard voice call, to all customers. Call Translate helps break down language barriers and empowers customers to connect, even when they don’t speak the same language as the person on the other end of the line.

Built on the Optus Living Network using Google Cloud technology, customers can pick what language they want to translate ‘from’ and ‘to’ from a selection within the My Optus App and then make their calls in real time just like normal.

Connecting people across Australia and the world, Call Translate launches with support for 18 languages – Arabic, English, Filipino, French, German, Greek, Hindi, Italian, Japanese, Mandarin, Portuguese, Punjabi, Russian, Spanish, Thai, Turkish and Vietnamese.

Matt Williams, Optus Managing Director, Marketing & Revenue said:

“The Optus Living Network delivers for our customers powerful new network experiences in the moments that matter to them.  Optus Call Translate is the latest Living Network feature that truly delivers on that goal.

“Optus Call Translate enables our customers to break through language barriers – making two languages become one conversation. This service enables live, real-time translation from one language to up to 19 others through a standard voice call on the Optus network.

“So, Optus customers can now call anyone else in Australia or someone around the world and have that translated into another language, and back again, making two languages become one conversation.”

Antony Passemard, Head of Product for Conversational AI, Google Cloud, added, “The goal of Conversational AI technologies is to create hyper-personal engagement between people, so we’re thrilled to support Optus who are leveraging our advanced machine learning models in speech and natural language processing to bring people closer together.”

Call Translate is built, owned and operated by Optus using Google Cloud translation technology to power the translation element within the Optus application.

Call Translate will be available to Postpaid mobile customers for $5 per month. Customers are also able to try out Call Translate for free for 7 days.

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