Vocus unveils three-year turnaround plan

Vocus has divided its operations into three independent business units as part of a three-year turnaround plan, including a low-cost retail business reselling broadband, mobile and energy services.

Vocus, which in the past two months has been approached and then spurned by potential buyers AGL and EQT Infrastructure, says the restructure will lift the underperforming retail operations hit by customers moving to cheaper NBN plans.

“The turnaround will be driven by a move to a low cost digital operating model with greater automation of sales, marketing and customer care, along with a diversification of its product portfolio to increase revenue generated from mobiles and energy,” Vocus said.


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